Join Trimble and WBR for an interactive webinar on Tuesday May 30th @ 1pm EDT
Many field service organizations have been using mobile technology for quite some time and it has been estimated that nearly 80% of organizations have deployed mobile. The last big wave of technology deployment aligned with the introduction of the iPad roughly five years ago. Much of this investment was focused on basic mobile workflows such as check-lists and other simple data capture. In order to drive further operational improvements organizations need to consider more advanced mobile workflow scenarios that can be implemented.
Field service leaders report that implementing a mobile strategy provided an 18 percent increase in service visits per technician and a 40 percent increase in service revenue contribution per technician.
So how does an organization move on to the next stage in their mobile technology evolution?
There are a number of considerations for an organization to take into account when developing their mobile strategy.
Key to this is understanding how technicians work in the field and what type of workflow automations can help them improve their service delivery. In field service the back office and the mobile workforce work hand-in-hand whether it’s a break/fix call or a preventive maintenance visit, the information needs to flow back and forth seamlessly,
What’s more, staying up-to-date with advancements in mobility is an important component of a strong service management system and can provide some of the biggest returns. It is anticipated, for example, that augmented reality will play a key role in the next mobile technology wave.
Join Our Webinar
Whether you are looking to ‘go mobile’ for the first time or improve your current mobility strategy, join our webinar with WBR to learn how you can transform your service delivery performance through increased connectivity. Joined by guest speakers, Safelite AutoGlass and MaseTec, we will cover:
- The top factors driving field service organizations to make investments in mobility solutions
- The challenges service executives are facing around mobile rollouts
- The tools, technologies and best practice approaches to setting up an effective mobile strategy